Política de reembolso

Return and Refund Policy

30-Day Return Window
You may request a return within 30 days after receiving your item.

Return Eligibility
To be eligible for a return, the item must be in the same condition in which it was received: unworn or unused, with any included tags, accessories, case, and original packaging. A receipt or proof of purchase is also required. Items sent back without an approved return request will not be accepted.

How to Request a Return
Please contact our customer support team at info@skyoakeyewear.com before returning an item. We will provide the authorized return address and return instructions after your return request is approved. Please do not send a return to an address shown elsewhere on the website unless our support team has confirmed it for your approved request.

Return Shipping
For approved non-quality returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and keeping the tracking number until the return is completed.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at info@skyoakeyewear.com and include your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution and return instructions. When applicable, we will provide a prepaid return label for an approved quality-related return.

Exchanges
The fastest way to receive a different item is to request a return for the original item and place a separate order after the return is approved. Contact us first so we can confirm the available options for your order.

Refunds
We will notify you after we receive and inspect your return. If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact info@skyoakeyewear.com.

Questions
For any return or refund questions, contact info@skyoakeyewear.com.