SKYOAK SUPPORT
Frequently asked questions
A little guidance for choosing your readers and caring for your order.
How do I choose a reading strength?
Use the strength of a comfortable pair of readers as a starting point. Consider your usual reading distance. If you are unsure, ask an eye-care professional before choosing.
Where can I find shipping costs and delivery estimates?
See our Shipping & Tracking page for delivery estimates, shipping costs and tracking information. Delivery estimates are not guaranteed arrival dates.
How do I request a return?
Contact customer support within 30 days of receiving your item to request a return. Wait for approval and the authorized return address before sending it back. Customers pay return shipping for non-quality-related returns. Eligibility and other conditions are explained in our Return & Refund policy.
How can I contact SKYOAK?
Visit Contact Us and include your order number, if you have one, so we can help with your question.